About the role
Role: Workforce Coordinator
Location: 100% Remote
Duration : 1 2 Months Contract
Pay rate: $20-23 /hr. on W2 (non-benefited)
Work Schedule: M-F 9:30am-6:00pm PST. Candidates must be willing to work one of these PST hours.
Client: our client Global
Job Description:
Top 3 Required Skills:
Organization, Communication, Ability to be successful in a fast-paced environment
Summary
Data Services is the team within ECA which manages and shepherds data through the entire lifecycle of a class action or similar matter, such as a mass tort claim. Each case, while unique, undergoes a similar lifecycle and series of operations, including initial gathering/scrubbing/loading of client data, notifying potential class members, receiving claim information, computing and disbursing settlement amounts, and so on. Each of these steps will be reflected by and/or have material effect on the underlying case data.
The Workforce Coordinator receives work for the department of about 65 team members, assigns out the work and tracks all tasks through to completion. The Workforce Coordinator is a pivotal member of the team and is often relied on to solve complex staffing and capacity challenges. The Workforce Coordinator must be comfortable regularly working with people to help the team succeed. A successful candidate will be a skilled negotiator – negotiating with team members and our clients for resources, timelines, etc. The right person is very even keeled – very few things rattle or stress you out; the role is often at the center of conflicting demands and will need to remain logical under pressure.
Job Responsibilities
Assign work that comes into Data Services.
Report daily status on the tasks assigned.
Identify bottlenecks in work queues on a daily basis and reassign tasks as necessary.
Gather and present analytics on work queues, times, etc. to improve process.
Maintain estimates versus actuals (in terms of hours) against budgeted project work.
Understand at any given time the progress of any given project that is currently within the Data Services area of work.
Point of contact for escalating wide spread technical issues or outages.
Serve as liaison between Client Services (business) and Data Services (technical) teams to keep production work flowing smoothly.
Interact and correspond professionally with team members, project management, clients, and other stakeholders.
Account for and accurately log time against project work.
Works well with other associates not only internally but externally. Seeks to de-escalate in times of conflict rather than contribute to that conflict, regardless of who is right or wrong.
Qualifications
Demonstrated 3 years direct Workforce Coordinator experience or similar practice.
Strong English communication (verbal and written) skills with a strong customer service focus.
Ability to work effectively in situations involving uncertainty, ambiguity or lack of information.
Proven problem-solving and analytical skills with an ability to approach a problem logically and systematically.
Ability to express complex technical and abstract concepts effectively both verbally and in writing.
Ability to interact with all levels of managers and end-users in the organization.
Ability to change planned direction on the fly and instantly re-calculate deliverable schedules and resourcing.
Ability to provide statistical analysis on workforce data for a variety of uses.
Ability to handle a large volume of ever changing task assignments with quick turnaround.
Proficient with MS Office tools, particularly Excel.
Ability to work in an environment with immediate deadlines and shifting priorities.
Location: 100% Remote
Duration : 1 2 Months Contract
Pay rate: $20-23 /hr. on W2 (non-benefited)
Work Schedule: M-F 9:30am-6:00pm PST. Candidates must be willing to work one of these PST hours.
Client: our client Global
Job Description:
Top 3 Required Skills:
Organization, Communication, Ability to be successful in a fast-paced environment
Summary
Data Services is the team within ECA which manages and shepherds data through the entire lifecycle of a class action or similar matter, such as a mass tort claim. Each case, while unique, undergoes a similar lifecycle and series of operations, including initial gathering/scrubbing/loading of client data, notifying potential class members, receiving claim information, computing and disbursing settlement amounts, and so on. Each of these steps will be reflected by and/or have material effect on the underlying case data.
The Workforce Coordinator receives work for the department of about 65 team members, assigns out the work and tracks all tasks through to completion. The Workforce Coordinator is a pivotal member of the team and is often relied on to solve complex staffing and capacity challenges. The Workforce Coordinator must be comfortable regularly working with people to help the team succeed. A successful candidate will be a skilled negotiator – negotiating with team members and our clients for resources, timelines, etc. The right person is very even keeled – very few things rattle or stress you out; the role is often at the center of conflicting demands and will need to remain logical under pressure.
Job Responsibilities
Assign work that comes into Data Services.
Report daily status on the tasks assigned.
Identify bottlenecks in work queues on a daily basis and reassign tasks as necessary.
Gather and present analytics on work queues, times, etc. to improve process.
Maintain estimates versus actuals (in terms of hours) against budgeted project work.
Understand at any given time the progress of any given project that is currently within the Data Services area of work.
Point of contact for escalating wide spread technical issues or outages.
Serve as liaison between Client Services (business) and Data Services (technical) teams to keep production work flowing smoothly.
Interact and correspond professionally with team members, project management, clients, and other stakeholders.
Account for and accurately log time against project work.
Works well with other associates not only internally but externally. Seeks to de-escalate in times of conflict rather than contribute to that conflict, regardless of who is right or wrong.
Qualifications
Demonstrated 3 years direct Workforce Coordinator experience or similar practice.
Strong English communication (verbal and written) skills with a strong customer service focus.
Ability to work effectively in situations involving uncertainty, ambiguity or lack of information.
Proven problem-solving and analytical skills with an ability to approach a problem logically and systematically.
Ability to express complex technical and abstract concepts effectively both verbally and in writing.
Ability to interact with all levels of managers and end-users in the organization.
Ability to change planned direction on the fly and instantly re-calculate deliverable schedules and resourcing.
Ability to provide statistical analysis on workforce data for a variety of uses.
Ability to handle a large volume of ever changing task assignments with quick turnaround.
Proficient with MS Office tools, particularly Excel.
Ability to work in an environment with immediate deadlines and shifting priorities.