About the role
About Client:
The client is a technology managed services provider and product reseller.It provides Managed Workplace Services including IT solutions and hardware, integration and support services and has partnerships within the technology space such as Client, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch.
It delivers experience-enhancing solutions that power today s digital workplace, Connect people, technology, and the edge with a seamless experience and Delivering everything you need for real-time collaboration, connection, and support.
Rate: $25.47/Hr
Job Description:
Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at [email protected]
Applicant Consent:
By submitting your application, you agree to ApTask's (www.aptask.com) Terms of Use and Privacy Policy, and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at 732-355-8000 or [email protected]. Message frequency may vary. Msg & data rates may apply.
The client is a technology managed services provider and product reseller.It provides Managed Workplace Services including IT solutions and hardware, integration and support services and has partnerships within the technology space such as Client, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch.
It delivers experience-enhancing solutions that power today s digital workplace, Connect people, technology, and the edge with a seamless experience and Delivering everything you need for real-time collaboration, connection, and support.
Rate: $25.47/Hr
Job Description:
- We are seeking a Multimedia Support Specialist to deliver a high level of customer service and time-sensitive multimedia support for conference centers, executive meeting spaces, and integrated collaboration rooms.
- This role is responsible for the daily operation, maintenance, troubleshooting, and support of audiovisual and conferencing technologies in a fast-paced, high-visibility corporate environment.
- The successful candidate will provide white-glove support for executives, senior leadership, board meetings, confidential events, and critical business meetings requiring professionalism, discretion, and technical excellence.
- Provide day-to-day support, maintenance, and troubleshooting of multimedia and AV equipment in conference centers and meeting rooms.
- Set up, operate, and test audiovisual systems including:
- Flat panels and projectors
- Internal and external laptops
- Microphones
- VOIP / teleconference systems
- Video conferencing systems
- Mobile devices
- Support collaboration platforms and conferencing technologies including Cisco TelePresence, Polycom, WebEx, Microsoft Teams, Skype for Business, and similar tools.
- Coordinate with external vendors, multimedia suppliers, and AV service providers.
- Serve as liaison with business partners, executives, leadership teams, and distinguished guests for technical support during meetings and events.
- Support highly confidential, time-sensitive, and high-profile meetings with urgency and discretion.
- Troubleshoot system issues, software updates, break/fix incidents, and connectivity problems.
- Manage video conferencing bridges and endpoint connectivity where applicable.
- Track requests and incidents through ticketing systems.
- Recommend service improvements, technology enhancements, and cost-saving opportunities.
- Maintain awareness of emerging technologies that can improve workplace productivity and user experience.
- College diploma in a related field or equivalent practical experience.
- 3 years of experience in IT, AV support, multimedia services, or conference room technology support.
- Strong customer service and relationship management skills.
- Excellent verbal and written communication skills.
- Strong technical troubleshooting and problem-solving ability.
- Proficiency in Microsoft Office applications.
- Experience supporting AV / multimedia environments.
- Hands-on experience with conferencing systems such as Cisco TelePresence, Polycom, WebEx, Teams, or similar.
- Familiarity with Apple iOS and Android devices.
- Experience with ticketing / service management systems.
- Ability to multitask and prioritize in a fast-paced environment.
- Ability to respond quickly to urgent and ad-hoc requests.
- Ability to work independently with minimal supervision.
- Professional presence when supporting executives and senior leadership.
- Experience supporting executive boardrooms or conference centers.
- Exposure to networking concepts related to conferencing systems.
- Knowledge of hybrid meeting room technologies.
Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at [email protected]
Applicant Consent:
By submitting your application, you agree to ApTask's (www.aptask.com) Terms of Use and Privacy Policy, and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at 732-355-8000 or [email protected]. Message frequency may vary. Msg & data rates may apply.