About the role
Background Check Representative
- Location: Alpharetta, GA
Max Supplier Rate: ***
- Hybrid: First month: four (4) days per week in the office for training. Post training: three (3) days per week in the office.
(There is a possibility that Corporate Services as a whole may move to a (4)-day in-office schedule in the future. Please ensure candidates would be comfortable with this possibility prior to submitting.)
________________________________________
About the Role
We are seeking a Background Screening Representative to support our Workforce Screening function. This role plays a critical part in ensuring that background screening for employees and contingent workers is completed accurately, confidentially, and in accordance with regulatory requirements prior to start dates.
You will work closely with candidates, internal stakeholders, and third party screening vendors to manage background check cases, resolve discrepancies, and escalate adverse findings as needed.
________________________________________
Key Responsibilities
Partner with internal stakeholders and candidates to ensure background screening is completed prior to agreed start dates
Communicate directly with candidates and employees undergoing background screening in compliance with applicable regulatory requirements
Review background screening results and discrepancies flagged by third party screening vendors
Manage Requests for Information (RFIs) and follow up with candidates to facilitate employment, education, and other required verifications
Identify and escalate adverse or discrepant findings (e.g., education or employment issues) in accordance with established procedures
Route adverse information to senior management, Compliance, Human Resources, and Employment Law to support review, adjudication, and disposition
Coordinate with HR onboarding teams and external background screening vendors to ensure timely and accurate case resolution
________________________________________
Required Qualifications
Minimum 2 years experience in background screening, case management, human resources or a related operational role
Strong client focus with sound judgment and the ability to handle sensitive information discreetly
Excellent written and verbal communication skills
Ability to work effectively under pressure, manage multiple priorities, and meet demanding deadlines
Strong attention to detail and the ability to synthesize information from multiple sources
Proficiency with Microsoft Word, Excel, and database systems (experience with Workday or Salesforce is a plus)
Demonstrated professionalism, discretion, and sensitivity when handling confidential information
________________________________________
Preferred Qualifications
Bachelor s Degree preferred but not required
Prior experience in Corporate Security, Case Management or Human Resources supporting background screening or onboarding processes
Prior law enforcement, government and/or fraud investigative experience
Familiarity with regulatory requirements related to applicant disqualification and adverse findings
Understanding of background screening notification, escalation, and dispute resolution requirements under local law
________________________________________
What You ll Bring
Strong organizational and time management skills
Confidence interacting with candidates, vendors, and internal partners
A commitment to confidentiality and ethical handling of personal data
The ability to navigate ambiguity in a fast paced, evolving environment
SS POC: Aaron Lorton
- Location: Alpharetta, GA
Max Supplier Rate: ***
- Hybrid: First month: four (4) days per week in the office for training. Post training: three (3) days per week in the office.
(There is a possibility that Corporate Services as a whole may move to a (4)-day in-office schedule in the future. Please ensure candidates would be comfortable with this possibility prior to submitting.)
________________________________________
About the Role
We are seeking a Background Screening Representative to support our Workforce Screening function. This role plays a critical part in ensuring that background screening for employees and contingent workers is completed accurately, confidentially, and in accordance with regulatory requirements prior to start dates.
You will work closely with candidates, internal stakeholders, and third party screening vendors to manage background check cases, resolve discrepancies, and escalate adverse findings as needed.
________________________________________
Key Responsibilities
Partner with internal stakeholders and candidates to ensure background screening is completed prior to agreed start dates
Communicate directly with candidates and employees undergoing background screening in compliance with applicable regulatory requirements
Review background screening results and discrepancies flagged by third party screening vendors
Manage Requests for Information (RFIs) and follow up with candidates to facilitate employment, education, and other required verifications
Identify and escalate adverse or discrepant findings (e.g., education or employment issues) in accordance with established procedures
Route adverse information to senior management, Compliance, Human Resources, and Employment Law to support review, adjudication, and disposition
Coordinate with HR onboarding teams and external background screening vendors to ensure timely and accurate case resolution
________________________________________
Required Qualifications
Minimum 2 years experience in background screening, case management, human resources or a related operational role
Strong client focus with sound judgment and the ability to handle sensitive information discreetly
Excellent written and verbal communication skills
Ability to work effectively under pressure, manage multiple priorities, and meet demanding deadlines
Strong attention to detail and the ability to synthesize information from multiple sources
Proficiency with Microsoft Word, Excel, and database systems (experience with Workday or Salesforce is a plus)
Demonstrated professionalism, discretion, and sensitivity when handling confidential information
________________________________________
Preferred Qualifications
Bachelor s Degree preferred but not required
Prior experience in Corporate Security, Case Management or Human Resources supporting background screening or onboarding processes
Prior law enforcement, government and/or fraud investigative experience
Familiarity with regulatory requirements related to applicant disqualification and adverse findings
Understanding of background screening notification, escalation, and dispute resolution requirements under local law
________________________________________
What You ll Bring
Strong organizational and time management skills
Confidence interacting with candidates, vendors, and internal partners
A commitment to confidentiality and ethical handling of personal data
The ability to navigate ambiguity in a fast paced, evolving environment
SS POC: Aaron Lorton