About the role
Client is a global financial technology company that provides a wide range of solutions and services to the financial industry.
As a leading provider of technology solutions, Client offers a comprehensive suite of products and services designed to facilitate efficient banking operations, enhance customer experiences, and drive digital transformation. Its offerings encompass core banking systems, digital banking platforms, payment processing solutions, risk management tools, and data analytics capabilities.
Rate: $61.06/Hr
Job Description:
- *** is looking for a talented Application Support Engineer Senior to provide technical production support, managing/troubleshooting, deploying customer care applications, and upcoming technology needs like cloud migration etc.
- You will also be diagnosing and fixing operational issues with our high-volume transaction processing applications, products, and platforms. Using product knowledge, subject matter expertise and technical skills, you will provide the highest level of service to resolve the client/customer's issues.
- System Management: Provide oversight, governance, and technical expertise for Windows, Linux servers and Azure Cloud, including hardware sizing, monitoring, and optimization among others
- Cloud Expertise: Support cloud environments on Azure, ensuring seamless integration with applications and optimizing cloud resources for performance and cost-efficiency
- Monitoring & Performance: Utilize tools such as Dynatrace, Splunk, Moogsoft to monitor application performance and tie application usage back to infrastructure configuration
- Database: Knowledge to drive efficiency for Oracle and SQL database configuration and usage, ensuring optimal performance.
- Network & Security: Understanding Networking architecture in a typical datacenter, firewalls, Load Balancers, VIPs, Certificates and how the Certificate renewal process works etc.
- High Availability & Disaster Recovery: Design, provide configurations, and validate High Availability (HA) and Disaster Recovery (DR) solutions to ensure business continuity
- Documentation & Standards: Maintain comprehensive architectural documentation of IT configurations and procedures, adhering to industry best practices
- Triage and resolve client requests and incidents.
- Analyze internal alerts coming from various monitoring tools like Splunk, Sitescope, Dynatrace etc.
- Analyze code and participate in root cause analysis.
- Participate in on-call rotation.
- Work closely with product development teams to review operational readiness of production changes.
- Work in a team environment as well as independently to resolve issues with minimal supervision.
- Involve in release deployments and validation.
- Bachelor s degree required; relevant, equivalent work experience may be substituted for degree requirement.
- Minimum 10 years of Software development experience in Microsoft technologies (C#, .Net) and/or Java technologies
- 3 years of experience in Cloud Technologies like Azure
- Experience with multi-tier architecture applications
- Experience in Webservices like SOAP and REST
- Strong troubleshooting and problem-solving skills to identify and resolve application issues.
- Strong understanding of network concepts
- Experience with Service Now for Incident, Case, Problem and Change Management
- Familiarity with monitoring tools like Splunk, Dynatrace
- Experience writing scripts using Python, Powershell, Linux/Unix Shell scripting for automating middleware maintenance.
- Familiarity with FTP concerts and other tools like Control-M
Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com
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