Technology Incident Manager

About operations at ApTask

What this vertical looks like inside ApTask.

Operations roles at ApTask cover program management, PMO, business analysis, transformation, and change-management positions across enterprise clients. We place operators who translate strategy into delivery — PMPs, Scrum Masters, agile coaches, Six Sigma black belts, and change-management practitioners certified in Prosci or the client's preferred framework. Candidates are validated against the specific enterprise tooling the client runs (ServiceNow, Jira Portfolio, Clarity, Planview) and their prior track record in comparable-scale programs, not generic delivery experience.

Frequently asked

Questions candidates ask about this role.

Is the Technology Incident Manager role on-site?

Yes — this role is on-site at the client's Multiple, US location, five days per week. The client's culture and delivery cadence are calibrated around in-person collaboration for this position. Relocation support may be available for the right candidate; the recruiter will confirm during your calibration call.

Is this a contract or full-time role?

This is a contract opportunity on ApTask's payroll. If selected, you will be employed by ApTask and will receive a W-2 for the duration of your assignment. During your engagement, you will be eligible for subsidized benefits, including medical, dental, vision insurance, a 401(k) plan, commuter benefits, and state-mandated paid sick leave. Your pay cycle (weekly or biweekly, as applicable) will be confirmed at the time of your offer. You'll also have a dedicated ApTask recruiter as your single point of contact throughout your assignment, providing ongoing support from onboarding through completion. Many of our contract opportunities are extended or converted to permanent positions based on business needs and performance. Your recruiter can share the client's historical extension and conversion trends during the interview process. Benefits, assignment duration, extension, conversion opportunities, and eligibility are subject to client requirements, business needs, and applicable plan terms.

What is the compensation for this role?

The compensation for this Technology Incident Manager role is calibrated to market for Multiple, US and the specific experience level the client is targeting. Where you land depends on validated years of experience, the depth of your stack match, and — for contract engagements — the bill-rate the client has locked in for this requisition. The recruiter will discuss the exact number during your calibration call.

How quickly does the interview process move?