About the role
About Client:
Client is a global financial services firm that provides a wide range of investment banking, securities, wealth management, and investment management services. It is a prominent global financial services firm with a rich history and a strong presence in the financial industry.
The Client is committed to corporate responsibility and sustainability. It aims to make a positive impact on society through various initiatives, such as promoting environmental sustainability, supporting diversity and inclusion, and engaging in philanthropic activities.
Rate: $
Job Description:
Please note that ApTask offers subsidized insurance coverage to our employees.
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at [email protected].
Applicant Consent:
By submitting your application, you agree to ApTask's (www.aptask.com) Terms of Use and Privacy Policy, and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at 732-355-8000 or [email protected]. Message frequency may vary. Msg & data rates may apply.
Client is a global financial services firm that provides a wide range of investment banking, securities, wealth management, and investment management services. It is a prominent global financial services firm with a rich history and a strong presence in the financial industry.
The Client is committed to corporate responsibility and sustainability. It aims to make a positive impact on society through various initiatives, such as promoting environmental sustainability, supporting diversity and inclusion, and engaging in philanthropic activities.
Rate: $
Job Description:
- The Customer Service Representative supports the Client Workforce Screening team by organizing candidate email correspondence, providing responsive candidate support, answering and returning candidate calls, assisting with document collection, and scanning and processing international fingerprint cards.
- The role is a first point of contact for candidates who have questions or need to provide additional documentation after initiating background screening through the Firm s third-party background screening vendor.
- This individual answers the Workforce Screening candidate hotline that is staffed M-F during business hours.
- Provide timely, accurate candidate support and contribute to the overall mission of delivering an excellent candidate experience.
- Serve as a first point of contact for candidates with background screening questions or additional documentation needs after their initial background screening process.
- Answer incoming candidate calls, return voicemails, log call notes in the Call Log, and send end-of-day updates to Case Managers on candidate messages and concerns.
- Monitor the Candidate Onboarding email inbox and the US Workforce Screening inbox daily; triage relevant communications and forward items to the appropriate Case Manager folders.
- Advise candidates on process expectations, deadlines, and documentation requirements; follow up with candidates missing required documents or forms.
- Scan and process hard-copy fingerprint cards, ensure fingerprint data is processed accurately and submitted to Client, update Fieldglass for contingent fingerprint submissions, and communicate completion to appropriate teams.
- Run daily reports, including the GRL FBI Fingerprint Report, and format reporting templates in Microsoft Excel for distribution to Workforce Screening, Compliance, HR, and Candidate Care teams.
- Investigate MSCN Not Pursued Criminal Lead Report items and notify background screening vendor of issues requiring action.
- Track candidate requests, issues, and call activity, including monthly, quarterly, yearly, and Case Manager-level metrics using Microsoft Excel dashboards.
- Provide feedback to Client management on recurring candidate issues and potential process improvements; prepare ad hoc reports and complete additional assignments as needed.
- Experience providing high-volume customer service or operational support in a role requiring discretion, accuracy, and timely follow-up.
- Strong written and verbal communication skills, with confidence interacting directly with candidates and internal stakeholders.
- Ability to manage shared inboxes, triage time-sensitive correspondence, and route matters to appropriate owners for resolution.
- Strong attention to detail when collecting, scanning, logging, and tracking candidate documentation and fingerprint-related information.
- Proficiency with Microsoft Excel for tracking, dashboards, and recurring reporting; ability to organize data into clear operational metrics.
- Sound judgment and professionalism when handling sensitive candidate information and background screening-related inquiries.
- Prior experience supporting background screening, onboarding, HR operations, Corporate Security, Compliance, or similar case-management functions.
- Familiarity with background screening or workforce systems.
- Experience producing daily operational reports for cross-functional stakeholders, including Workforce Screening, Compliance, and HR teams.
- Ability to identify recurring issues, recommend process improvements, and support continuous improvement within a high-volume operational environment.
- A candidate-first service mindset and commitment to delivering a positive, responsive screening experience.
- Excellent organization, follow-through, and prioritization across calls, emails, reports, dashboards, and document tracking.
- Comfort operating in a fast-paced environment with multiple stakeholders, deadlines, and sensitive background screening matters.
- A continuous improvement mindset, with the ability to surface patterns, recurring issues, and practical opportunities to improve team processes.
Please note that ApTask offers subsidized insurance coverage to our employees.
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at [email protected].
Applicant Consent:
By submitting your application, you agree to ApTask's (www.aptask.com) Terms of Use and Privacy Policy, and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at 732-355-8000 or [email protected]. Message frequency may vary. Msg & data rates may apply.