About the role
Role: Client Services Project Coordinator
Location: Remote
Position: 1 Year Contract
Pay rate: $21/hr. on W2 (non-benefited)
Time zone: 8-5 flexible.
Job Description:
Top 3 Required Skills:
Communication
Collaborative
Attention to detail
Position Summary
This position supports Project Managers in project execution in the Client Services department and ensures consistently superior client service standards in all client interactions. In addition to helping support the PM in overall project execution, the Project Coordinator will partner with several internal key departments including, but not limited to: Data Services, Product/Website Development, Print/Mail Services, Call Center, Disbursements, and Claims Operations.
Job Responsibilities
Project Execution - Meet project requirements (kick-off meetings, deadline management, client status reporting and other necessary project communication, and coordinate with the various operational teams) to deliver all project deliverables on time, within budget and at the highest quality standards
Internal Collaboration - Responsible for working with internal operational groups throughout the projects lifecycles and coordinating deliverables to meet project objectives.
Client Communication - Respond to client communications timely and accurately; understand client needs and feedback, collaborate and consult with clients and/or support project management team in doing so; follow up and communicate client's needs internally.
Reporting & Documentation – Provide project reporting, perform analysis of reporting to ensure quality and contextualize results for client, draft project telephone scripts and website text, assist in development of business rules.
Towards this goal, the Project Coordinators will work with the Project Managers in Client Services as well as other operational departments to continually enhance service quality standards to meet and/or exceed client expectations. This position is responsible for fostering a team environment and building cooperation between client services team members, and other departments to provide the highest quality service standards. A critical component of the job is to manage and resolve complex tasks.
Job Qualifications and Requirements
1 year work experience with direct client/customer contact in a professional environment
Excellent verbal and written communication skills with a professional, calm demeanor
Critical thinking skills and the ability to efficiently gather and process information in a fast-paced environment
Bachelor s Degree or other relevant industry experience is preferred
Experience with MS Office Suite, specifically Word, Excel, and Outlook
Work Environment
Work is fast paced with extensive contact with clients and colleagues. The industry we serve demands the highest level of confidentiality and professionalism in safeguarding client and project information. Highly effective Project Coordinators thrive on being in an environment that rewards the following critical success factors:
1. Adaptability: Appropriately reacting to changing situations without a loss of effectiveness and enthusiasm for strategic initiatives and corporate goals.
2. Analysis: Identifying problems and causes or analyzing how processes and procedures could be improved, collecting relevant information, and identifying possible solutions.
3. Attention to Detail: Appropriately completing all the individual tasks accurately or according to workflow/process guidelines with an emphasis on reaching or exceeding quality standards.
4. Creativity: Being inventive, imaginative, and innovative.
5. Development of Others: Providing the means for others to grow and develop personally and professionally within and across departments.
6. Energy: Maintaining a fast, active pace in the normal course of a day.
7. Flexibility: Going into situations without preconceived notions with a willingness to assess various options in order to determine a course of action.
8. Integrity: Strict adherence to job-related standards, values, or norms.
9. Learning Ability: Understanding and applying new information.
10. Listening. Hearing and comprehending verbal messages and confirming back what you hear.
11. Team Player: Functioning as an active member of a group while maintaining focus on your individual contributions and responsibilities.
12. Verbal & Written Communication: Effective oral, written, and nonverbal expression without preparation.
Location: Remote
Position: 1 Year Contract
Pay rate: $21/hr. on W2 (non-benefited)
Time zone: 8-5 flexible.
Job Description:
Top 3 Required Skills:
Communication
Collaborative
Attention to detail
Position Summary
This position supports Project Managers in project execution in the Client Services department and ensures consistently superior client service standards in all client interactions. In addition to helping support the PM in overall project execution, the Project Coordinator will partner with several internal key departments including, but not limited to: Data Services, Product/Website Development, Print/Mail Services, Call Center, Disbursements, and Claims Operations.
Job Responsibilities
Project Execution - Meet project requirements (kick-off meetings, deadline management, client status reporting and other necessary project communication, and coordinate with the various operational teams) to deliver all project deliverables on time, within budget and at the highest quality standards
Internal Collaboration - Responsible for working with internal operational groups throughout the projects lifecycles and coordinating deliverables to meet project objectives.
Client Communication - Respond to client communications timely and accurately; understand client needs and feedback, collaborate and consult with clients and/or support project management team in doing so; follow up and communicate client's needs internally.
Reporting & Documentation – Provide project reporting, perform analysis of reporting to ensure quality and contextualize results for client, draft project telephone scripts and website text, assist in development of business rules.
Towards this goal, the Project Coordinators will work with the Project Managers in Client Services as well as other operational departments to continually enhance service quality standards to meet and/or exceed client expectations. This position is responsible for fostering a team environment and building cooperation between client services team members, and other departments to provide the highest quality service standards. A critical component of the job is to manage and resolve complex tasks.
Job Qualifications and Requirements
1 year work experience with direct client/customer contact in a professional environment
Excellent verbal and written communication skills with a professional, calm demeanor
Critical thinking skills and the ability to efficiently gather and process information in a fast-paced environment
Bachelor s Degree or other relevant industry experience is preferred
Experience with MS Office Suite, specifically Word, Excel, and Outlook
Work Environment
Work is fast paced with extensive contact with clients and colleagues. The industry we serve demands the highest level of confidentiality and professionalism in safeguarding client and project information. Highly effective Project Coordinators thrive on being in an environment that rewards the following critical success factors:
1. Adaptability: Appropriately reacting to changing situations without a loss of effectiveness and enthusiasm for strategic initiatives and corporate goals.
2. Analysis: Identifying problems and causes or analyzing how processes and procedures could be improved, collecting relevant information, and identifying possible solutions.
3. Attention to Detail: Appropriately completing all the individual tasks accurately or according to workflow/process guidelines with an emphasis on reaching or exceeding quality standards.
4. Creativity: Being inventive, imaginative, and innovative.
5. Development of Others: Providing the means for others to grow and develop personally and professionally within and across departments.
6. Energy: Maintaining a fast, active pace in the normal course of a day.
7. Flexibility: Going into situations without preconceived notions with a willingness to assess various options in order to determine a course of action.
8. Integrity: Strict adherence to job-related standards, values, or norms.
9. Learning Ability: Understanding and applying new information.
10. Listening. Hearing and comprehending verbal messages and confirming back what you hear.
11. Team Player: Functioning as an active member of a group while maintaining focus on your individual contributions and responsibilities.
12. Verbal & Written Communication: Effective oral, written, and nonverbal expression without preparation.