About the role
Top Skills:
Critical Thinking Attention to Detail Collaborative Problem Solving Must have Tax Background Customer Service Skills/Phone Experience and Etiquette Clear and Professional Verbal and Written Communication JD from an Accredited US Law School or LLM (Master of Law) from Accredited School – Run Education Check Tech Skills (Strong computer skills, ability to use tech heavy applications in the course of doing the job and comfortable using Microsoft Office)
Position Summary:
Project Attorneys/Specialists ensure their assigned tasks are handled timely and in line with the provided directions and expected results. Ensures that consumer-facing discussions are effective and handled with empathy. This position requires collaboration and coordination with internal teams, project managers, and clients. Attention to quality assurance and meeting client deadlines and deliverables are other key elements of the role. Project Attorneys/Specialists will communicate with clients in a professional manner and demonstrate a client-focused ethos. This role is expected to be an escalation route to review consumer facing inquiries or issues that cannot be resolved by standardized processes.
Job Responsibilities:
Respond to complex inquiries from customers and clients across a variety of communication methods, including phone, email, and written correspondence.
Adhere to standard protocols, procedures, and instructions from the Project Manager and Supervisors, as well as implementing feedback as required.
Work effectively in a highly collaborative environment with a variety of business partners.
Create, monitor, and update scripting and procedures for claims and correspondence teams to ensure the work they are doing is furthering the goals of the project.
Assist the supervisor or PM in resolving any issues that might arise Monitor the overall health of the case by identifying any errors and creating solutions for resolution.
Required Qualifications & Characteristics:
JD from an accredited US law school or foreign law degree and LLM.
Flexible and customer service focused.
Outstanding written and verbal communication skills are required. Ability to clearly communicate complex ideas to diverse audiences.
Ability to handle changing or competing priorities to support business needs.
Strong technical orientation, excellent computer skills, exceptional planning and organizational skills, critical thinking and a keen attention to detail are all required.
Experience with MS Office Suite, specifically Word, Excel, Access, and Outlook.
Critical Thinking Attention to Detail Collaborative Problem Solving Must have Tax Background Customer Service Skills/Phone Experience and Etiquette Clear and Professional Verbal and Written Communication JD from an Accredited US Law School or LLM (Master of Law) from Accredited School – Run Education Check Tech Skills (Strong computer skills, ability to use tech heavy applications in the course of doing the job and comfortable using Microsoft Office)
Position Summary:
Project Attorneys/Specialists ensure their assigned tasks are handled timely and in line with the provided directions and expected results. Ensures that consumer-facing discussions are effective and handled with empathy. This position requires collaboration and coordination with internal teams, project managers, and clients. Attention to quality assurance and meeting client deadlines and deliverables are other key elements of the role. Project Attorneys/Specialists will communicate with clients in a professional manner and demonstrate a client-focused ethos. This role is expected to be an escalation route to review consumer facing inquiries or issues that cannot be resolved by standardized processes.
Job Responsibilities:
Respond to complex inquiries from customers and clients across a variety of communication methods, including phone, email, and written correspondence.
Adhere to standard protocols, procedures, and instructions from the Project Manager and Supervisors, as well as implementing feedback as required.
Work effectively in a highly collaborative environment with a variety of business partners.
Create, monitor, and update scripting and procedures for claims and correspondence teams to ensure the work they are doing is furthering the goals of the project.
Assist the supervisor or PM in resolving any issues that might arise Monitor the overall health of the case by identifying any errors and creating solutions for resolution.
Required Qualifications & Characteristics:
JD from an accredited US law school or foreign law degree and LLM.
Flexible and customer service focused.
Outstanding written and verbal communication skills are required. Ability to clearly communicate complex ideas to diverse audiences.
Ability to handle changing or competing priorities to support business needs.
Strong technical orientation, excellent computer skills, exceptional planning and organizational skills, critical thinking and a keen attention to detail are all required.
Experience with MS Office Suite, specifically Word, Excel, Access, and Outlook.