About the role
About Client:
The client is a leading financial services company in the United States that specializes in providing private student loans, education financing solutions, and related financial products to help students and families fund higher education. The company supports students throughout their academic journey by offering loan programs, scholarship resources, and tools designed to make college more accessible and affordable. It has a strong focus on customer service, financial education, and helping borrowers achieve their educational goals.
Salary: $41600/Annum
Job Description:
- The Specialist, Collections will be responsible for performing collection activities in an effort to recover losses from assigned accounts.
Manage a portfolio of assigned delinquent accounts.
- Initiate contact with debtors through phone calls, emails, and written correspondence to discuss outstanding debts, payment options, and negotiate payment arrangements.
- Document all collection activities, including communication records, payment arrangements, and any relevant information obtained during discussions with debtors within client standards and Federal Regulations.
- Provide exceptional customer service to debtors, responding to inquiries, providing accurate information, and addressing concerns.
- Utilize skip tracing techniques and tools to locate debtors who have changed contact information or are difficult to reach.
- The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.
- Strong negotiation and persuasion skills, with the ability to effectively communicate with debtors in a respectful and professional manner.
- Effective verbal and written communication skills, including active listening skills and the ability to empathize with debtors.
- Ability to handle difficult conversations and resolve conflicts while maintaining composure and professionalism.
- Detail-oriented with excellent organizational and time management skills.
- Reliable, ability to work flexible day, evenings and weekend hours as required.
- Basic computing skills
- Must be able to obtain required License for collecting upon placement.
- High school diploma or equivalent; some college coursework in business or related fields is preferred.
- 0-1 years of experience in collections or related customer service roles, preferably in a financial or credit environment.
- Proficiency in using collections software, customer relationship management (CRM) systems, and Microsoft Office Suite.
- Familiarity with debt collection laws, regulations, and compliance requirements.
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
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