Operations Support

About the role

About Client: Client is a global financial services firm that provides a wide range of investment banking, securities, wealth management, and investment management services. It is a prominent global financial services firm with a rich history and a strong presence in the financial industry. The Client is committed to corporate responsibility and sustainability. It aims to make a positive impact on society through various initiatives, such as promoting environmental sustainability, supporting diversity and inclusion, and engaging in philanthropic activities.

Rate: $30.74/Hr

Job Description:

• The Associate will support the FID Secured Lending (FSL) origination function within Loan Operations, partnering with Business Unit deal teams and internal control functions to support new facilities, amendments, renewals, and related funding events.
• The role is responsible for driving operational readiness from initial deal intake through booking and closing, with a focus on complete documentation, accurate system setup, timely issue identification, disciplined escalation, and audit-ready evidence.
• Operating principle: No booking or funding should proceed until required documentation, approvals, settlement details, and control checks are complete and evidenced. Key Responsibilities
• Origination Intake and Pipeline Management
• Review new-deal, amendment, renewal, and funding pipelines; establish clear ownership, milestones, dependencies, and target dates.
• Engage early with deal teams to obtain draft legal documentation and identify operational requirements, product structure, currencies, entities, and anticipated settlement flows.
• Maintain accurate status tracking and provide concise updates on readiness, open items, risks, and decisions required.
• Coordinate handoffs across origination, booking, funding, and post-closing servicing teams to prevent gaps or duplication.
• Documentation and Closing Readiness
• Collect and validate the required closing package, including applicable credit agreements, fee letters, closing checklists, borrowing notices, funding memos, standing settlement instructions, KYC evidence, approvals, and product-specific documentation.
• Compare operational instructions and economics to legal and approved deal terms; investigate discrepancies before booking or funding.
• Confirm that conditions required for operational setup are complete, appropriately approved, and retained in the designated repository.
• Escalate incomplete, late, or inconsistent documentation that may place closing or funding timelines at risk.
• Deal Setup, Booking and Funding Coordination
• Prepare and/or support deal, facility, borrower, lender, pricing, fee, commitment, and settlement setup in approved systems, including Loan IQ and applicable workflow tools.
• Coordinate account, entity, SSI, KYC, cash, and settlement readiness with relevant internal teams.
• Support pre-closing validation, maker-checker review, funding memo alignment, and release-readiness checks.
• Monitor closing-day activity, promptly resolve exceptions, and communicate material risks or dependencies to management and business partners.
• Complete post-closing checks to confirm that booked terms, balances, commitments, cashflows, fees, and retained evidence align with approved documentation.
• Risk, Controls and Governance
• Execute assigned controls accurately and on time, including checklist completion, evidence retention, reconciliations, exception tracking, and escalation.
• Apply a control-first mindset to prevent incorrect bookings, late or failed fundings, settlement errors, inaccurate invoicing, and downstream books-and-records issues.
• Maintain a clear audit trail of source documentation, approvals, updates, exceptions, and resolution evidence.
• Follow applicable procedures, approval authorities, information-handling requirements, and segregation-of-duties standards.
• Identify recurring breaks or capacity constraints and contribute to root-cause analysis, process standardization, and sustainable remediation.
• Stakeholder and Client Service
• Partner with Business Unit deal teams, Credit, Legal, KYC/AML, Controllers, Treasury, Technology, Asset Management, and other Operations teams.
• Provide timely, accurate, and transparent status updates, with clear ownership and next steps for open items.
• Respond to internal and external inquiries professionally and route servicing matters to the appropriate team after closing.
• Build constructive working relationships while maintaining strong challenge when documentation, approvals, or controls are incomplete. Required Qualifications
• Bachelor s degree or equivalent relevant experience.
• Experience in loan operations, lending operations, transaction management, middle office, or a comparable financial-services control function.
• Working knowledge of the loan lifecycle, including new-deal setup, amendments, funding, settlement, fees, and servicing handoffs.
• Strong attention to detail, organization, and ability to manage multiple time-sensitive transactions and dependencies.
• Clear written and verbal communication skills, including the ability to escalate issues concisely and factually.
• Demonstrated control mindset, sound judgment, accountability, and disciplined follow-through.
• Proficiency with Microsoft Office; ability to learn loan booking and workflow platforms. Preferred Qualifications
• Hands-on experience with Loan IQ.
• Exposure to secured lending, warehouse facilities, syndicated or bilateral loans, subscription finance, direct lending, commercial real estate, asset-backed lending, CLO financing, or residential warehouse lending.
• Experience interpreting credit agreements, fee letters, borrowing notices, funding memos, closing checklists, and settlement instructions.
• Experience working with front-office deal teams and cross-functional partners in a high-volume, deadline-driven environment.
• Familiarity with maker-checker controls, operational risk management, reconciliations, metrics, and audit-ready evidence standards. Core Competencies
• Competency
• Expected Behaviors
• Execution discipline
• Owns assigned deliverables, meets commitments, keeps trackers current, and closes the loop on open items.
• Risk awareness
• Recognizes material operational risk, stops or escalates activity when prerequisites are not satisfied, and preserves evidence.
• Accuracy
• Validates key terms, economics, SSI, approvals, and system data before downstream use. Communication
• Provides concise status, identifies the decision or action required, and adapts communication to the audience.
• Partnership and challenge
• Works collaboratively while constructively challenging incomplete information, unclear ownership, or unsupported assumptions.
• Continuous improvement
• Identifies repeat issues and supports standardization, automation, and stronger preventive controls.
• Success Measures
• Timely completion of intake, setup, readiness, and closing deliverables within agreed timelines.
• Accurate booking and funding support with complete approvals and evidence.
• Proactive identification and escalation of documentation, settlement, capacity, and control risks.
• Low levels of preventable rework, aged exceptions, and post-closing corrections.
• Consistent stakeholder feedback on responsiveness, transparency, ownership, and execution quality.
• Demonstrated contribution to procedure adherence, cross-training, and process improvement. Role Scope and Expectations
• This is an execution-focused individual contributor role.
• The Associate is expected to work independently within established procedures, seek guidance when authority or requirements are unclear, and escalate material risks immediately.
• Responsibilities may evolve based on product coverage, transaction volumes, regulatory requirements, operating model changes, and business needs.

Please note that ApTask offers subsidized insurance coverage to our employees.

About ApTask: ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

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About operations at ApTask

Operations roles at ApTask cover program management, PMO, business analysis, transformation, and change-management positions across enterprise clients. We place operators who translate strategy into delivery — PMPs, Scrum Masters, agile coaches, Six Sigma black belts, and change-management practitioners certified in Prosci or the client's preferred framework. Candidates are validated against the specific enterprise tooling the client runs (ServiceNow, Jira Portfolio, Clarity, Planview) and their prior track record in comparable-scale programs, not generic delivery experience.