Infrastructure Design Technician

About the role

About Client: The Client is a broadband and telecommunications services company that serves homes and businesses. The goal of the client is to advance a society in which both individuals and organizations have access to the connectivity they require to complete important tasks. The company, which employs over 4,000 people, is dedicated to closing the digital divide by establishing a cutting-edge fiber network and providing customers with a seamless and easy-to-use connection experience. The company offers services including broadband and voice, fiber and copper connectivity and local fiber and copper network.

Job Description:

• Responsible for internal network order fulfillment and designing circuit paths and equipment loads within the network.
• Within the design responsibilities, accountable for producing an accurate design layout record that demonstrates an understanding of the network, and documentation to support network failures and maintenance activity. Impact:
• Designs/Redesigns Layer 1 circuit layout records in TIRKS database to accurately reflect the network build including DWDM, SONET, TDM, Ethernet and IP across the Network.
• Resolve any inventory discrepancies in accordance with the EIRG/FIRG database and job aides.
• Collaborate with Planning and Engineering to build and provision equipment and infrastructure circuits that support our customer need.
• Understand the fiber cable configurations in relations to above solutions.
• Maintain and Support Network Infrastructure records in all applicable applications.
• Demonstrate ability to efficiently and accurately design and process internal network orders.
• Process orders according to SLAs. On time performance and quality standards.
• Manage the assigned queue demonstrating strong time management skills and commitment to customer excellence.
• Knowledgeable and proficient in complex provisioning requirements, technologies, and delivery.
• Working knowledge of equipment elements and solutions across switched and special access, Optical Ethernet solutions, local loop and long-haul transport in the telephony network, Access and provision DACS cross connects.
• Provide technical support to internal and external customers for engineering, installation and testing as required for the successful completion of all network orders.
• Perform project based duties based on organizational grown demands. You will thrive in this role if you:
• Knowledge of optical networking equipment such as Ciena, Fujitsu, Alcatel/Client.
• Knowledge of telecommunications inventory systems such as TIRKS, OMNIvue, WMS, WFMT, BOSS
• Knowledge of inside plant fiber optic structured wiring design, construction, and operations.
• Excellent Written and verbal communications skills.
• Able to demonstrate teamwork, and strong problem-solving and analytical skills
• Self-Motivated and works independently to achieve KPI expectations.
• Able to follow established procedures to fulfill order requirements accurately and efficiently.
• Exhibit continual learning and development by improving job skills through on the job training and all available learning pathways
• Robust technical understanding of voice, data, ethernet products and related equipment, as well as keeping up with new products or product changes and procedures/design consumption rules
• Expert understanding of design, including both on net and offnet routing requirements
• Ability to work in multiple design systems both legacy and next generation
• Ability to quickly evaluate challenges and make recommendation for remediation
• Attention to detail to ensure entrance and exit criteria met in accordance with the Customer expectation
• A plus if you have:
• Previous experience designing infrastructure circuits in a telecommunications network Language Skills:
• English Physical Demands:
• This role is a remote role and requires candidate to work from a computer, join conference calls, provide status on individual circuit status

Please note that ApTask offers subsidized insurance coverage to our employees.

About ApTask: ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer: At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at compliance@aptask.com.

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About manufacturing at ApTask

Manufacturing roles at ApTask cover plant operations, quality engineering, supply-chain, lean/Six Sigma, and production-technology positions across automotive, consumer-goods, medical-device, and industrial-equipment clients. We recruit engineers, managers, and technicians who understand the specific MES, ERP (SAP S/4, Oracle, Infor), and PLM stack the client runs — not generic operations profiles. Every candidate is safety-certified against the plant's specific process (ISO 9001, IATF 16949, AS9100, FDA 21 CFR) and background-verified to the depth the client's HR org requires.